Contact Pro support from Studio
Use the Pro support ticket area to open a private support conversation, add useful device details, and follow replies.
Before you start
- A Pro activation code. Support tickets use the same Pro sign-in as Studio.
Open Support
In Studio choose “Get support”, or open the website’s “Support” page. Sign in with the same activation code used for Studio if asked; no separate support account is required.
Free public Help & guides are available to everyone. Pro support tickets are private to the signed-in Pro account.
Create a useful ticket
Choose “New ticket”, enter a concise Subject, then describe what happened and what you expected under “What happened?”.
You can optionally include the TV model and app version. Include relevant steps and the exact screen or action involved, but do not include your full activation code, passwords, or a recovery link.
Choose “Create ticket”. Your ticket appears in the ticket list; select it to read the conversation and send a reply.
Follow up or close the conversation
Select a ticket to open its conversation. If it is open, enter a message under “Your reply” and choose “Send reply”.
Use “Refresh tickets” to reload the list. Use “Close ticket” when the issue is resolved, or “Reopen ticket” if you need to continue the conversation.
- For layout or wallpaper changes, include whether the website layout was saved, which TV was selected, and whether you used the TV’s manual update/review action. Do not assume an offline TV receives a website save.
- A support ticket is separate from code recovery. If you have lost the code, use the verified email recovery flow rather than putting a code request in the ticket body.